RMA Authorization Policy

Cables.com RMA Authorization Policy

YOU MUST EMAIL US TO REQUEST A RETURN AUTHORIZATION NUMBER. ANY ITEM RETURNED TO US WITHOUT A RETURN NUMBER WILL BE SENT BACK AT YOUR EXPENSE AND CHARGED TO YOUR CREDIT CARD.

Please send the packages to the address given to you by the returns department. We ship from various locations in the country, but not all locations can accept returns. RMA numbers are valid for 30 days and only for the product originally listed on the RMA request form. If the items are not received to the location specified by us on the return within 30 days from the date of the return authorization then credit may not be issued by us. Please use a carrier that provides signature confirmation upon delivery to send back your packages. We are not responsible for returns not received in our facility.

For Credit Card purchases, a credit will be issued to your card. Freight will only be credited in cases where Datacomm Cables made an error in the order.

For Check purchases, a credit will be issued, thus giving you 90 days to use the credit towards another purchase. We do not give cash refunds on Check purchases. After 90 days, the credit expires.

All returns must have the RMA number on the shipping tag. The return will be refused if the RMA number is not indicated. We reserve the right to charge a 50% restock fee on items received without a Return Number that are non custom. We reserve the right to issue credit for Items that qualify for free shipping that are returned less the shipping charges that were incurred by us in shipping them to you, usually shown in the shopping cart when you add the item to the basket. Please be advised that we have the option to replace any item that is defective instead of issuing credit.

In situations where items are defective, we ask that you send the defective items to us immediately. As per industry standards, we must be notified of defective merchandise within 30 days. We are not responsible for items that are not opened and tested by you after 30 days. In some cases we will give you our carrier account number to use to return the defective product. The only service to be used in these cases is Ground. We will not accept charges related to shipments made on our account resulting from other methods of shipment such as overnight or two day service. If you have any questions please let us know and we will have it picked it up by our carrier at our expense if deemed appropriate. We will replace any defective item sent back to us promptly, at our expense. We do not compensate you the user in any way for any other expense other than the cost of the item and shipping charges if warranted. Your credit card may be charged for the replacement, and then credited back when we receive the merchandise.

In cases where the products sold are from specific manufacturers, their warranties are applicable to the merchandise sold by us. We follow their guidelines, and may request you to contact them regarding any issues with their products.

All non-defective stock items may be subject to a minimum 25% restock fee.

For items that are ordered specially from the manufacturer, the restock fee will be determined by them. The item must be in resalable condition to receive credit. Any markings you make on the original manufacturer packaging will make it non-returnable under all circumstances, whether defective or working. We require that you return the items in the original packaging it came in. We reserve the right to not issue a refund to you if the original packaging is missing. All discrepancies in shipment must be reported within 7 days of receipt of goods.

Please do not refuse your package.

You should call us immediately so we can have it picked up should there be a problem with the order. No credit will be issued for shipments refused without prior authorization.

Please contact us to request a Return number and we will coordinate a method that is suitable with you.