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Customer Service

International Customers

We welcome International business. We use UPS or the US Postal Service to ship packages. APO or AE shipments can only be made by US Mail. Please note that due to foreign restrictions, we may be unable to provide proof of delivery or tracking information to some countries. In these cases we will provide you with a proof of shipment, and you agree to not hold Datacomm Cables Inc. responsible for the delivery of the goods. We will make every attempt to advise you of such issues before we ship your package. Of course we will advise you if we are unable to ship your order to your location, and will promptly issue a refund to your Paypal account if we cannot process the order. The International customer is responsible for paying any duties, customs or tariffs on the product when the product arrives in your country. We will charge your credit card in US Dollars. We prefer Paypal as a method of payment for International Orders. Please note that we can only ship to Paypal confirmed addresses.

Payment Options

We accept Visa and MasterCard. Your credit card will usually not be charged until your order has shipped. We require you to submit the address to which your credit card is billed in order to process your order. Orders that do not have the exact billing address may not be processed. Corporate clients may also open an account with us. Again, we prefer Paypal for International clients. You may be required to fax a copy of your credit card for security verification should we accept it for international orders. Datacomm Cables, Inc. takes credit card fraud very seriously and we report any such activity to the appropriate authorities.
2. For Net Term customers there will be a $25 fee for checks returned by the bank for insufficient funds, also known as NG Checks.
There will be an interest charge of 12 percent per annum for past due accounts over the net terms.

In case of non-payment or delayed payment the customer will be liable for court fees, attorney fees and all other collection costs.

Coupons and other Promotional Codes

We occasionally offer coupon codes and promotions including free shipping. You cannot use two coupons together on the same transaction. The free shipping offer is only for select products. We reserve the right to end promotions and coupons at any time without prior notice.

Order By Phone!

Call 1-800-372-3725 to speak to a friendly sales representative and place an order if you need assistance. Unlike many other larger competitors, we offer full customer service via phone during normal business hours EST.

Shipping Policy

Orders in before 2:00PM EST Monday to Friday are usually sent out that same day (if item is stock) Although we attempt to ship all orders as quickly as possible, it may take a few days to ship your order out if it is a special order item. Sometimes we ship orders from warehouses and manufacturers who are unable to cancel or modify orders once placed due to automation and speed. In such cases we are unable to modify or cancel an order that is placed. Please advise us immediately if your order is time sensitive, and must ship on a specific date as well. We ship from warehouses all over the country, so it may take a few days for your order to reach you. Not all orders are shipped from our NY Headquarters. We insure all packages over $100. International orders may be shipped United States Postal Service. Please note that orders shipped by the Postal Service may not require a signature confirmation and sometimes are not fully trackable, so we suggest that you choose the UPS option for your shipment if you prefer an extra degree of protection. We provide tracking numbers for all orders shipped by UPS and USPS, but do not guarantee an adult signature or name of recipient as per their guidelines.

In situations where you supply us with an incorrect address that is corrected by the carrier, we will charge you $15 per package for domestic shipments to cover the cost of address correction fees levied by the carrier(s). International shipments that are subject to correction will incur a $20 per package charge.

RMA Authorization Policy

YOU MUST EMAIL US TO REQUEST A RETURN AUTHORIZATION NUMBER. ANY ITEM RETURNED TO US WITHOUT A RETURN NUMBER WILL BE SENT BACK AT YOUR EXPENSE AND CHARGED TO YOUR CREDIT CARD. Please send the packages to the address given to you by the returns department. We ship from various locations in the country, but not all locations can accept returns. RMA numbers are valid for 30 days and only for the product originally listed on the RMA request form. Please use a carrier that provides signature confirmation upon delivery to send back your packages. We are not responsible for returns not received in our facility.

For Credit Card purchases, a credit will be issued to your card. Freight will only be credited in cases where Datacomm Cables made an error in the order.

For Check purchases, a credit will be issued, thus giving you 90 days to use the credit towards another purchase. We do not give cash refunds on Check purchases. After 90 days, the credit expires.

All returns must have the RMA number on the shipping tag. The return will be refused if the RMA number is not indicated. We reserve the right to charge a 50% restock fee on items received without a Return Number that are non custom. Please be advised that we have the option to replace any item that is defective instead of issuing credit.

In situations where items are defective, we ask that you send the defective items to us immediately. As per industry standards, we must be notified of defective merchandise within 30 days. We are not responsible for items that are not opened and tested by you after 30 days. In some cases we will give you our carrier account number to use to return the defective product. The only service to be used in these cases is Ground. We will not accept charges related to shipments made on our account resulting from other methods of shipment such as overnight or two day service. If you have any questions please let us know and we will have it picked it up by our carrier at our expense if deemed appropriate. We will replace any defective item sent back to us promptly, at our expense. Your credit card will be charged for the replacement, and then credited back when we receive the merchandise.

In cases where the products sold are from specific manufacturers, their warranties are applicable to the merchandise sold by us. We follow their guidelines, and may request you to contact them regarding any issues with their products.

Custom Cables and non-stock items are not-returnable. Orders for Custom cables once placed cannot be cancelled if they are built by us. We reserve the right to collect payment upon receipt of order to ensure payment before we build custom cables.Custom Cables can take some time to build, and we are unable to estimate it at the time the order is placed online. Please consult with a staff member to ensure our timeline meets your schedule. We cannot cancel an order for custom cables once placed due to changes in schedule on your part.

Cables that are purchased with the intention to be used in walls or ceilings must be tested outside the closed space prior to running them inside. We are not responsible for cables that do not function properly once they are installed in these areas, as they may be damaged if not handled properly.

All non-defective stock items will be subject to a minimum 25% restock fee. For items that are ordered specially from the manufacturer, the restock fee will be determined by them. The item must be in resalable condition to receive credit. Any markings you make on the original manufacturer's packaging will make it non-returnable under all circumstances, whether defective or working. All discrepancies in shipment must be reported within 7 days of receipt of goods.

Please do not refuse your package. You should call us immediately so we can have it picked up should there be a problem with the order. No credit will be issued for shipments refused without prior authorization.

Please contact us to requiest a Return number and we will coordinate a method that is suitable with you.

Order status

Feel free to contact our customer service department at any time at sales@cables.com to check the status of your order. We will get back to you as soon as possible.

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