Shipping policy

Shipping Policy

Orders in before 2:00PM EST Monday to Friday are usually sent out that same day (if item is stock). In some cases when Ground or Free Shipping is chosen, the items may ship next day. We do not ship on Saturday and Sunday, so please factor that in when you calculate transit times. Orders placed on Friday for Next Day Delivery will be delivered on Monday unless offline arrangements are made to specify Saturday delivery. Please do not assume next day delivery means Saturday delivery. Saturday delivery is much more costly which is why you must make special arrangemets with us and expect to pay more for this service. Although we attempt to ship all orders as quickly as possible, it may take a few days to ship your order out if it is a special order item, or is a stock cable that we have to build. The method of shipping will be honored when the order is shipped, so an order placed for Overnight Delivery does not guarantee same day shipping, but will go by that service when it does ship.

Sometimes we ship orders from warehouses and manufacturers who are unable to cancel or modify orders once placed due to automation and speed. In such cases we are unable to modify or cancel an order that is placed. Please advise us immediately if your order is time sensitive, and must ship on a specific date as well. We ship from warehouses all over the country, so it may take a few days for your order to reach you. Not all orders are shipped from our NY Headquarters. International orders may be shipped United States Postal Service. Please note that recent changes made by carriers mean that orders shipped by common carries such as the Postal Service or UPS may not require a signature confirmation and sometimes are not fully trackable, so we suggest that you call us after placing the order to discuss adult signature options for your shipment if you prefer an extra degree of protection. Some orders may be shipped with a signature required upon delivery, however we are not able to notify you which ones might those be. Please make arrangements if you need to be present.

We provide tracking numbers for all orders shipped by UPS and USPS, but do not guarantee an adult signature or name of recipient as per their guidelines. We are able to ship for Saturday Delivery in many cases, but will not be held responsible for packages not delivered by the common carrier. Please refer to the tracking information provided by the carrier. By placing an order online you understand that the merchandise will be delivered by common carrier and any special needs such as a liftgate or inside delivery will incur additional charges. No refunds will be given for non delivery of items by a common carrier once a tracking number is provided to you unless that carrier issues us a refund for shipping charges which we will pass along to you. You agree to be responsible for them if the common carrier attempts to collect these charges from you at a later date.

Please note that we are not responsible for delays caused by carriers once we hand them the merchandise. All common carriers face unexpected delays that we have no control over. We are unable to credit you the shipping charges unless the carrier issues a refund to us. If you ask us to ship an order on your account then you are responsible for claiming any refund you feel you are due from the carrier. We are also not responsible for seasonal or unforseen delays at fullfillment centers. We make every effort to ship your order in the most efficient manner possible. When you choose Free Ground Shipping for orders that qualify, we can ship it by any means available to us, and we do not imply it will go by a common carrier of your choice. We usually use UPS or USPS but we may use another carrier as well. All terms and conditions from that carrier apply to your shipment.

In situations where you supply us with an incorrect address that is corrected by the carrier, we will charge you $35 per package for domestic shipments to cover the cost of address correction fees levied by the carrier(s). International shipments that are subject to correction will incur a $39 per package charge.