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 International
Customers
Payment
Options
Order
By Phone/Fax!
Shipping
Policy
RMA
Authorization Policy
Order
status
 International
Customers
We welcome International business. We use UPS or the US Postal
Service to ship packages. Please note that due to foreign
restrictions, we may be unable to provide proof of delivery or
tracking information to some countries. In these cases we will provide
you with a proof of shipment, and you agree to not hold Datacomm
Cables Inc. responsible for the delivery of the goods. We will make
every attempt to advise you of such issues before we ship your
package. We will also give you an estimate for freight before we ship
the order. Of course we will advise you if we
are unable to ship your order to your location. The International
customer is responsible for paying any duties, customs or tariffs on
the product when the product arrives in your country. We will charge
your credit card in US Dollars.
Payment
Options
We accept Visa, MasterCard, and American Express. Your
credit card will usually not be charged until your order has shipped . You can
also open
an account
with us.
Order By Phone/Fax!
Call 1-516-933-1400 or Print this form
and send it by fax: 1-516-933-1420
Shipping
Policy
Orders in before 2:00PM EST Monday to Friday are usually sent out that
same day (if item is stock) Although we attempt to ship all orders as
quickly as possible, it may take a few days to ship your order out if
it is a special order item. Please advise us immediately if your order
is time sensitive, and must ship on a specific date. As a courtesy to
our customers, we offer a flat fee of $7.50 for most UPS
ground shipments. All other shipping charges on this site are
approximate fees. Shipping charges for your order may be more, depending upon
weight, cost, shipping method, and/or destination of package.
Your credit card will be charged with the extra amount of
freight actually incurred for orders shipped by means other than UPS
Ground. Therefore please call before you place your order to discuss
the shipping options appropriate for you. We insure all packages over $100. International orders may be shipped United States Postal
Service.
RMA
Authorization Policy
RMA numbers are valid for 30 days and only for the product
originally listed on the RMA request form.
For Credit Card purchases, a credit will be issued to your card.
Freight will only be credited in cases where Datacomm Cables made an
error in the order.
For Check purchases, a credit will be issued, thus giving you 90
days to use the credit towards another purchase. We do not give
refunds on Check purchases. After 90 days, the credit expires.
All returns must have the RMA number on the shipping tag. The
return will be refused if the RMA number is not indicated.
In situations where items are
defective, we ask that you send the
defective items to us at your expense. We will replace any
defective item sent back to us promptly, at our expense. Your credit
card will be charged for the replacement, and then credited back when
we receive the merchandise.
Custom
Cables and non-stock items are not-returnable.
Orders for Custom cables once placed cannot be cancelled if they are
built by us.
All non-defective stock items will be subject to a
minimum 25% restock fee.
For items that are ordered
specially from the manufacturer, the restock fee will be determined by
them. The item must be in
resalable condition to receive credit.
Please do not refuse your package. You should call us immediately so
we can have it picked up should there be a problem with the order. No
credit will be issued for shipments refused without prior
authorization.
Please
fill out the On-Line
RMA Form
and SUBMIT it or print and fax it to 516-933-1420.
Order
status
Feel free to E-mail
our customer service at any time to check the status of your order. We
will get back to you as soon as possible.
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