International Customers
We welcome International business. We use UPS or the US Postal Service to ship packages. APO or AE shipments can only be made by US Mail. Please note that due to foreign restrictions, we may be unable to provide proof of delivery or tracking information to some countries. In these cases we will provide you with a proof of shipment, and you agree to not hold Datacomm Cables Inc. responsible for the delivery of the goods. We will make every attempt to advise you of such issues before we ship your package. Of course we will advise you if we are unable to ship your order to your location. The International customer is responsible for paying any duties, customs or tariffs on the product when the product arrives in your country. We will charge your credit card in US Dollars.
Payment Options
We accept Visa and MasterCard. Your credit card will usually not be charged until your order has shipped. We require you to submit the address to which your credit card is billed in order to process your order. Orders that do not have the exact billing address may not be processed. Corporate clients may also open an account with us. International clients may be required to fax a copy of their credit card for security verification. Datacomm Cables, Inc. takes credit card fraud very seriously and we report any such activity to the appropriate authorities.
Order By Phone!
Call 1-631-617-5190 to speak to a friendly sales representative and place an order if you need assistance. Unlike many other larger competitors, we offer full customer service via phone during normal business hours EST.
Shipping Policy
Orders in before 2:00PM EST Monday to Friday are usually sent out that same day (if item is stock) Although we attempt to ship all orders as quickly as possible, it may take a few days to ship your order out if it is a special order item. Please advise us immediately if your order is time sensitive, and must ship on a specific date. We insure all packages over $100. International orders may be shipped United States Postal Service. Please note that orders shipped by the Postal Service may not require a signature confirmation, so we suggest that you choose the UPS option for your shipment if you prefer an extra degree of protection. We provide tracking numbers for all orders shipped by UPS and USPS.
RMA Authorization Policy
RMA numbers are valid for 30 days and only for the product originally listed on the RMA request form.
For Credit Card purchases, a credit will be issued to your card. Freight will only be credited in cases where Datacomm Cables made an error in the order.
For Check purchases, a credit will be issued, thus giving you 90 days to use the credit towards another purchase. We do not give cash refunds on Check purchases. After 90 days, the credit expires.
All returns must have the RMA number on the shipping tag. The return will be refused if the RMA number is not indicated. We reserve the right to charge a 50% restock fee on items received without a Return Number that are non custom.
In situations where items are defective, we ask that you send the defective items to us at your expense. As per industry standards, we must be notified of defective merchandise within 30 days. We are not responsible for items that are not opened and tested by you after 30 days. In some cases we will give you our carrier account number to use to return the defective product. The only service to be used in these cases is Ground. We will not accept charges related to shipments made on our account resulting from other methods of shipment such as overnight or two day service. If you have any questions please let us know and we will have it picked it up by our carrier at our expense if deemed appropriate. We will replace any defective item sent back to us promptly, at our expense. Your credit card will be charged for the replacement, and then credited back when we receive the merchandise.
Custom Cables and non-stock items are not-returnable.
Orders for Custom cables once placed cannot be cancelled if they are built by us.
All non-defective stock items will be subject to a minimum 25% restock fee. For items that are ordered specially from the manufacturer, the restock fee will be determined by them. The item must be in resalable condition to receive credit.All discrepencies in shipment must be reported within 7 days of receipt of goods.
Please do not refuse your package. You should call us immediately so we can have it picked up should there be a problem with the order. No credit will be issued for shipments refused without prior authorization.
Please fill out the Printable RMA Form and fax it to 631-617-5184.
Order status
Feel free to contact our customer service department at any time at sales@cables.com to check the status of your order. We will get back to you as soon as possible.